Procedure for Seeking Redress

Subject to the provisions of the regulation 3 (3), where a dispute arises between a retail customer and a telecommunications provider, or between two or more telecommunications providers, there aggrieved party, shall first seek redress from the respondent telecommunications provider, by subject to sub-regulations (2) and (3), filing a statement of complaint on the respondent telecommunications provider.

Application for assistance of Commission

Where after thirty days of the date of filing a statement of complaint pursuant to regulation 4, the parties have made reasonable efforts in good faith and are unable to amicably resolve the dispute for which the statement of complaint was filed, either party may, subject to sub-regulation (2), file an application with the Commission for assistance with the resolution of the matter.